Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.

A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make the poor look rich.

Do I need an account to place an order?

I have forgotten the password/my personal log in credentials: how can I recover them?

What if my Item is missing?

What if My Order Has Been Tampered With?

What if You’ve Sent Me The Wrong Item(s)?

Faulty Item

When will an item become available again?

Can I change or cancel my order?

Can I place an order using my smartphone or my tablet?

Which payment methods are available?

Is it safe to pay with credit cards?

Which currencies are used for payments?

What happens with customs and import charges outside The UK?

Are VAT and custom duties refundable?

How can I calculate taxes and duties fees?

Which countries do we ship to?

How much will delivery cost?

When will my order be shipped?

How long does delivery take?

Can you change your delivery address?

Do the couriers deliver during non-working days and bank holidays?

How can I track my order?

Which courier will delivery my order?

Is it possible to return the goods?

How can I ask to return an article?

How can I prepare the package for the return?

Which courier can I use for the return?

Who pays the shipping costs of the return?

Can I ask for an exchange for wrong size?

Can I return a faulty item and request the substitution?

Can I return an item I don’t like?

When and how does the refund occur?